Monday, March 30, 2009

VV Customer Service is above Par

I've never really had any experience with Vineyard Vines customer service as I've never had anything go wrong, all of my online orders came with no issues and all of the products have been great. I was beyond pleasantly surprised when I received the below comment on my post.

Hi Kimba. My name is Quinn and I work for Vineyard Vines. First of all - thanks for all the support! You certainly have quite a lot of experience with our products and I'm SO sorry to hear that the Fairwinds Fleece has already got a hole.

As I'm sure you know from all your previous experiences with us - we really pride ourselves with providing top notch customer service - so replacing the defective fleece for a new one is a no brainer. Feel free to give us a call at 800-892-4982 or email me directly at quinn@vineyardvines.com and we'll get you sorted out today.

It seems like there are a lot of people who are big fans of V.V. on here - so we'd like to extend a 20% discount for the next week to all of you in thanks for all the feedback. Just enter KIMBA at checkout and your cart will automatically be adjusted. The discount is good for everything but gift cards and licensed products (college, mlb, and nfl products). It's good through Sunday, 4/5/09.

I particularly like Puttin' on the Grits comment that we'd be upset if we had a hole in our boat - we DEFINITELY would!

Have a great week! Look out for our new catalogs in the mail!

Best,
Quinn

I quickly emailed Quinn and was able to get the return info and tomorrow I will pop my fleece in the mail and will be receiving a new one! He was fast, professional and even had a VV sense of humor anyone could appreciate! I can't say enough how impressed I am with their customer service, I was truly blown away!

NOT only am I able to return my fleece with no problems, but there is a little perk in there for you, my fabulous readers!

Now through Sunday (4/5) you can receive 20% for your order, Just enter KIMBA at checkout and your cart will automatically be adjusted. The discount is good for everything but gift cards and licensed products (college, mlb, and nfl products).

Tomorrow I will post a few items I will be adding to my VV collection!

Cheers to Quinn at Vineyard Vines and to the best readers in blogland!

6 comments:

a. said...

That's the customer service we like to hear about :-)

Melissa said...

That's fantastic! Above and beyond, and that's how they keep customers!

EmilyB said...

That's first class service!!
PS -- Kimba, I'm new to your blog, but it's adorable! I especially loved your wedding pics - it looked like it must have been so fun! (I'm getting married in July...so am looking for all the inspiration I can find!) -- oh, and I'm also a Wisconsin native :)

Preppy 101 said...

This is so fabulous!!! VV is the BEST ever!! So awesome to see that kind of customer service!! Thank you Kimba!!

Kris said...

Impressive - yeah for VV :) Now, what can I buy???

Pamela said...

Thanks Kimba,

That 20% off was just what i needed to kick off my summer shopping. And I LOVE the "party animal" tie. that is too cute. I know one thing my bf is getting for his bday next week! Thanks again for posting!