Saturday, March 28, 2009

Thumbs Down!

Let me start out by saying, I am the BIGGEST Vineyard Vines supporter this side of the Vineyard but this post will not support that fact.

If you have followed me for some time you'll know of my "pinky" it is my pink VV fleece that I got years ago that I have worn day in and day out and have loved loved loved. SO this last Christmas my MIL asked what I wanted and I said I would like a new "pinky" but in navy and with the logo on the bottom (Fairwinds Fleece). So come Christmas morning I opened it and was thrilled! She actually had to search the Cape high and low to find it!

Well I've been wearing it but not like I did the "pinky" I kind of save it and don't want to wear it out. Even though "pinky" is holding up strong in ALL of it's wears and washes.

Here's my story:

First I noticed it would get very "fuzzy" and "pilly" everything would stick to it as if I washed it with cheap towels, which I did not. And then today.... I found a hole...see below.


So there you have it, three months and not that many wears and I have a freaking HOLE in my $115 fleece. Vineyard Vines can you help me, are you now using cheap material and still charging the same crazy prices.

I spent almost $1000 on ties for my wedding, I have 4 totes, 1 mini tote, 6 pairs of flip flops, a long sleeve T, 10 count them 10 short sleeve polo shirts, 3 belts, 2 long sleeve polo shirts, 2 fleeces (one defective), 2 pairs of lounge pants, 5 koozies, 1 puzzle umbrella, 1 headband, 1 pair of croakies I wear daily, and speaking of daily I use the clutch as my wallet daily, MG has 5 ties, two from other wedding where multiple were purchased (not counted in his 5 or the 1 from his own wedding) KEP Designs wedding was 1 of the 2, 6 pairs of "whale" socks, 2 swimming suits. And the thanks I get is a hole.
I was thinking of returning the fleece after I couldn't get it to "wash" correctly, but there is no way they'll take it back with a hole. Just sayin' VV, I'm one gal who would stick by your side regardless of the amount of your stuff I see in TJ Maxx, but now, I think we might have to take a break.
**My signature gift to give family members is a VV tie that reminds me of them. My dad gets golf ties, my brother has light houses and a ton more. Guess I should rethink that.
OH and I see your fishing boat every summer on the Nantucket sound while we're fishing in the same waters. Really??? Really a hole??? Now that I think of it, your 27 foot Regulator has cut us off heading to the gas dock in Edgartown.
***Sorry tried to put spaces in to make three separate paragraphs, but it wouldn't work.***

15 comments:

Ladybug's Picnic said...

Oh dude. That's ridiculous. You should bring it back to the store and if they don't help a sister out I WILL GO DOWN THERE!

Puttin' On The GRITS said...

I bet if they got a HOLE in their BOAT they wouldn't be very happy! I hate when brands become more popular and lose the quality to keep up with the quantity. But...I do love their customer service and I get if you were to give them a call, they'd be very nice about it.

tv said...

That stinks - I'd definitely give them a call and see what they say. How they handle your complaint may determine your future purchasing.

On a side note - LOVE the rug in the photo.

Kimba said...

I think I may call them, I have always been on their side, i'll keep you posted. AND if I don't like what I hear I many grab E and head to Greenwich!

Preppy 101 said...

What a huge disappointment!! I really hate to hear that about VV. I, too, have purchased many, many things from them! I think they will replace the fleece or give you a gift card. . . Let us know what happens. Good Luck!!

Heidi said...

What a disappointment! I hope VV gives you some good customer service. I've had decent service with them in the past.

Have you noticed even when you go to the grocery store, items are packaged in smaller packages but still cost the same? I know you don't have little ones yet but I see it in diapers all the time now. 5% less diapers for the same price.

This must be happening in lots of situations...small packaging, cheaper fabric, etc.

Black Labs and Lilly said...

I have always loved VV but ordered an anorak as a bday gift recently, only to call on Friday and be told that my order had been lost!! They were very nice and helpful, so it might be worth a try to call about the fleece!

Suz said...

I found their live and in person phone customer service pretty good. Also, got a fleece and vest at filene's last week for a grand total of $32.50

Rebecca Jill said...

Eek!

I love my VV polos! I hope I don't get holes in them. I join the bandwagon and say to definitely call.


I'd want to be a fly on the wall if you and E had to go there in person.

Nina Diane said...

that's just sad.....but I think a lot of the things we have loved in the past are not made so well nowadays.

QB said...

Hi Kimba. My name is Quinn and I work for Vineyard Vines. First of all - thanks for all the support! You certainly have quite a lot of experience with our products and I'm SO sorry to hear that the Fairwinds Fleece has already got a hole.

As I'm sure you know from all your previous experiences with us - we really pride ourselves with providing top notch customer service - so replacing the defective fleece for a new one is a no brainer. Feel free to give us a call at 800-892-4982 or email me directly at quinn@vineyardvines.com and we'll get you sorted out today.

It seems like there are a lot of people who are big fans of V.V. on here - so we'd like to extend a 20% discount for the next week to all of you in thanks for all the feedback. Just enter KIMBA at checkout and your cart will automatically be adjusted. The discount is good for everything but gift cards and licensed products (college, mlb, and nfl products). It's good through Sunday, 4/5/09.

I particularly like Puttin' on the Grits comment that we'd be upset if we had a hole in our boat - we DEFINITELY would!

Have a great week! Look out for our new catalogs in the mail!

Best,
Quinn

Ladybug's Picnic said...

LOVE that VV stepped up and offered 20%, but VV customer service (at least in my experience) has been far from top notch. This is definitely a step in the right direction!

Heidi said...

YEAH for Quin! That was pretty cool!

...I might go check out what's new with that 20% code!

Kris said...

Yeah to VV for stepping up - that is customer service at it's finest. Way to go, Kimba :)

Chloe said...

such a bummer! good luck trying to sort this out.